Privacy Policy
Last Updated: March 15, 2025
At zolymenquora, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our business strategy platform and services.
Information We Collect
We collect information that you provide directly to us, such as when you create an account, enroll in our learning programs, or contact our support team. We also automatically collect certain information about your device and how you interact with our platform.
Personal Information includes:
- Name, email address, and phone number
- Business information and professional background
- Payment and billing information
- Learning preferences and progress data
- Communication records and support interactions
Technical Information includes:
- IP address and device identifiers
- Browser type and operating system
- Website usage patterns and click data
- Cookies and similar tracking technologies
- Session duration and page views
How We Use Your Information
Your information helps us provide and improve our business strategy education services. We use your data to personalize your learning experience, process payments, send important updates, and ensure platform security.
Primary Uses
We process your personal information to deliver our educational services, maintain your account, provide customer support, and comply with legal obligations under Canadian privacy laws.
We may also use aggregated, non-personal information for research and analytics to improve our course content and platform functionality. This helps us understand learning patterns and develop better educational resources.
Information Sharing and Disclosure
zolymenquora does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in specific circumstances outlined below.
We may share information with:
- Service providers who help operate our platform (payment processors, hosting services)
- Professional instructors and mentors as part of our educational programs
- Legal authorities when required by law or to protect our rights
- Business partners for joint educational initiatives (with your consent)
- Analytics providers using aggregated, anonymous data only
All third-party service providers are required to maintain appropriate security measures and use your information only for the specific services they provide to us.
Your Privacy Rights
Under Canadian privacy legislation, including PIPEDA, you have several important rights regarding your personal information. We're committed to helping you exercise these rights.
Access Your Data
Request a copy of the personal information we hold about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate personal information in your account or our records.
Delete Your Data
Request deletion of your personal information, subject to certain legal and operational requirements.
Withdraw Consent
Opt out of non-essential data processing activities, such as marketing communications or certain analytics.
Data Portability
Receive your personal information in a structured, machine-readable format for transfer to another service.
File Complaints
Contact the Privacy Commissioner of Canada if you believe we've mishandled your personal information.
To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days.
Data Security and Protection
We implement robust technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated.
Our security measures include:
- SSL encryption for all data transmission
- Regular security audits and vulnerability assessments
- Access controls and employee training programs
- Secure data centers with physical access restrictions
- Incident response procedures for potential breaches
- Regular backups and disaster recovery planning
While we take extensive precautions, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential.
Data Retention Periods
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
| Information Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of relationship + 7 years | Service delivery and legal compliance |
| Learning Progress Data | Duration of relationship + 3 years | Educational continuity and certification |
| Payment Records | 7 years from last transaction | Tax and regulatory requirements |
| Marketing Communications | Until withdrawal of consent | Ongoing communication preferences |
| Support Interactions | 3 years from resolution | Service improvement and training |
| Website Analytics | 26 months maximum | Platform optimization and research |
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.
Cookie Categories
Essential cookies enable core website functionality, while analytics cookies help us understand user behavior. Marketing cookies are used only with your explicit consent and can be disabled at any time.
We also use web beacons and pixel tags in our emails to track delivery and engagement rates. This helps us improve our communication effectiveness and ensure you receive relevant information.
International Data Transfers
While zolymenquora operates primarily within Canada, some of our service providers may process data in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
All international transfers comply with Canadian privacy laws and include contractual protections that require the same level of data protection as provided within Canada. You have the right to request information about any international transfers of your personal data.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Children's Privacy
Our services are designed for adults and business professionals. We do not knowingly collect personal information from individuals under 18 years of age. If we discover we have collected information from a minor, we will promptly delete it.
If you believe we have collected information from someone under 18, please contact us immediately so we can take appropriate action to remove the information from our systems.
Contact Information
Our Privacy Officer is available to address your concerns and will respond to all inquiries within 30 days as required by Canadian privacy legislation.